When you attempt to access Customer Portal by providing your User ID, the system will automatically detect that the account is not activated and will redirect you to "Activation Error" page, where you can request a new activation email to be sent to your registered email address. You can click on the link provided in the activation email to go through the one-time account activation process.
When you attempt to access Customer Portal by providing your User ID, the system will automatically detect that the account is not activated and will redirect you to "Activation Error" page, where you can request a new activation email to be sent to your registered email address. You can click on the link provided in the activation email to setup your account.
As part of your account setup, you should have received an activation email along with instructions. If you have lost or did not receive the activation email, you can request a new activation email, by clicking on "Resend Activation Email" button on the "Activation Error" page. A new activation email will be sent to your registered email address.
As part of your account setup, you should have received an activation email along with instructions to setup your account. If you have lost or did not receive the activation email, you can request a new activation email, by clicking on "Resend Activation Email" button on the "Activation Error" page. A new activation email will be sent to your registered email address.
If you do not have a valid account in Customer Portal, you can self-register by clicking on the Register button or contact an IQVIA representative.
In most cases, "User ID" is your registered email address. For example, someone@example.com
The login page contains "Forgot User ID" self-service link that will send the information to your registered email address. You will need to provide your registered email address to request "User ID" information. Once that information is confirmed, an email will be sent to your registered email address.
All primary login screens contain "Forgot Password" links that will send the information to your registered email address.You will need to confirm identity by submitting verification code sent to your registered email id and then you can reset password.
The login page contain self-service links for "Forgot User ID" and "Forgot Password". They can be used to retrieve your "User ID" information or reset your "Password".
If you do not remember your password, you can reset it by clicking on "Forgot Password" and answer one of the security questions that was set by you during the first visit. Once the security question and answer is verified, the system will send a "Password Reset Email" to your registered email address with a link. You can click on the link to reset your password. Alternatively, if you remember your User ID and Password, you can login to Customer Portal, navigate to "My Settings" and change your password.
During the login process, the system will automatically detect that you need to validate your account and will present the functionality to request a new validation email to be sent to your registered email address.
During the login process, the system will automatically detect that you need to validate your account and will present the functionality to request a new validation email to be sent to your registered email address.
Click on the link provided in the validation email to validate your account.
When your account is locked out due to multiple invalid login attempts, the system will present an option to request a "Reset Password Email", once selected and requested for reset password then the system will send an email with instructions to reset your password.
No. The password that you select to use as part of the login process will not expire and does not need to be changed unless you wish to do so.
Please contact Customer Service to get assistance.
As part of the account validation process, the system will also check if your current password does not comply with our password policy and will automatically redirect you to change your password. It is a one-time change and will not be required during subsequent validation processes.
The system allows users to select "Remember my User ID" that will automatically populate the User ID field for all subsequent logins.
During the login process, the system check if you have accepted the “Portal Privacy Policy” before. If not, the system will automatically redirect you to read and accept the “Portal Privacy Policy”. You can simply accept the policy and click on “Launch Customer Portal” button.
If your account password does not meet the new password rules, the system will redirect you to “Password Reset” page. Please set a new password in compliance with the new password rules and you will be all set.
Based on IQVIA Information and Security team review, it is strongly recommended that you should change password your password immediately. Please set a new password to your account and you’ll be all set.